CORE Orthopaedic Medical Center/Formerly San Dieguito Orthopedics Medical Group – Encinitas, CA

Their Challenge
In 2002, this dynamic group of orthopedic surgeons split off from a larger practice to form their own group. In 2004, they designed, built, and moved into a new facility that featured additional programs including Adventure/Extreme Sports Medicine and Rehabilitative Services and required interfacing between CHMB's information system to a new cutting edge PAC (Picture Archiving and Communication) system. In addition to stable cash flow to support these endeavors, the evolution of their practice required decision support tools and reporting to assess the most cost-effective and profitable paths to guarantee best financial results for the growing practice.

Their Plan
The group decided to outsource their billing and IT network support system needs so they could focus on practice growth and patient services and care. After considering many outsource billing vendors, they realized they needed not just a billing service, but a partner that offered comprehensive resources, financial stability, and support services enabling them to focus on growing the practice.

Their Results

• 7% increase in collections (vis-á-vis their old group)
• 7% decrease in internal billing operation costs
• The group was able to focuse on practice investment/growth – their major business goal

Their Thoughts
"CHMB is much more than the typical billing company. Their team worked with us to understand our evolving business needs and delivered critical services to help grow our top and bottom lines."

– Tom Dawson, CEO

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