ENT Associates Medical Group – Oceanside, CA

Their Challenge
This group of surgeons had historically outsourced their billing to a national billing service firm to minimize their internal staffing and administrative overhead. But lackluster results left them with declining reimbursement rates and the feeling of being a little fish in a very big pond. Unfortunately most small billing service companies couldn't provide the expertise in their specialty with the depth of resources required to ensure cash flow.

Their Plan
The group wanted to engage a willing and able business partner that would provide consistent local support for their accounts receivable and increase reimbursement rates so they returned to acceptable, sustainable levels.

Their Results

• 15% increase in collections
• 14% reduction in accounts receivable over 90 days
• No increase in overhead costs related to billing and revenue cycle management

Their Thoughts
"Prior to using CHMB, our billing was handled by a large, nationwide company. After switching to CHMB we almost immediately saw the difference in our accounts receivable and we were especially pleased by the high level of customer service and response you provide for our practice. Our account representative and her team do a great job working our A/R and our patients are treated in a manner consistent with our own practice staff. It says a lot about your organization to have employees with such great attitude and expertise."

– Robert Jacobs, M.D. and Bruce Reisman, M.D.

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