Scripps Clinic – La Jolla, CA

Their Challenge
This 300-provider San Diego-based MSO – with five clinic locations and a dedicated business operations facility with 125+ employees - had been leaderless for six months, on a downward financial spiral, and struggling to keep up with rapidly growing accounts receivable.

Their Plan
To get Scripps' reimbursements back on track, CHMB staff worked with Scripps personnel, acting as the interim executive director for the business services office. CHMB led Scripps to reorganize workflow, implement productivity standards, and recruit and train new management staff. CHMB staff also provided "early out" follow-up and appeals service for accounts aged 90 days and older.

Their Results

• 15% increase in collections
• 5% decrease in overhead costs related to billing and revenue cycle management
• 50% reduction in accounts receivable 90 days and older

Their Thoughts
"We realized significant savings by cutting internal staff overtime and produced a positive gain in staffing costs as well as increased monthly collections by reducing aged receivables. We appreciate CHMB's willingness to roll up their sleeves, get down into the trenches with our staff and provide ongoing support and insights which improved our organizational and billing operation structure."

– Larry Harrison, COO

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